Privacy Policy

Better Veins Clinic is committed to preserving the confidentiality and privacy of your personal and health information. We comply fully with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) and the Privacy Amendment (Private Sector) Act 2000.

We understand that your medical information is sensitive and treat it with the highest level of care.

1. What Information We Collect

We collect personal and health information that is necessary to provide safe, high-quality care. This may include:

Your name, date of birth, contact details
Medicare or private health fund information
Medical history, investigation results, referral letters
Consultation notes and treatment plans

2. Why We Collect This Information

We collect and use your personal and health information to:

Schedule and manage appointments
Provide clinical assessment and treatment
Communicate with referring doctors and specialists
Arrange diagnostic tests or procedures
Process billing, Medicare, and insurance claims
Maintain accurate and up-to-date medical records

3. Use and Disclosure of Your Information

Your information may be disclosed to third parties only when:

It is directly related to your ongoing healthcare (e.g. referral to another medical specialist)
It is required by law (e.g. public health reporting)
You have provided written or implied consent

All staff are bound by confidentiality obligations.

4. Electronic Communication

We may communicate with you using electronic means, including:

Email (e.g. reception@betterveins.com.au)
Online forms and secure web platforms
SMS appointment reminders or updates
Secure messaging services (e.g. Argus, HealthLink)

Risks: While we take reasonable steps to protect your data, electronic communication is not completely secure and may carry risks such as interception or misdelivery.

You may opt out of electronic communications at any time.

5. Advertising and Remarketing

Better Veins Clinic may use Google Ads or other third-party platforms to show relevant advertisements based on prior website visits (remarketing).

Google and third-party vendors use cookies to serve ads to visitors who have previously visited this site.
These ads may appear across the Google Display Network or other partner sites.

You can opt out of Google’s use of cookies by visiting the Google Ads Settings.
You can also opt out of other third-party cookies via the Network Advertising Initiative opt-out page.

6. Your Rights

You are entitled to:

Know why we collect information about you
Understand how your information is used and to whom it may be disclosed
Request access to your personal records
Correct any inaccuracies in your records
Raise concerns or complaints about privacy handling

7. Access and Corrections

To request access or correction of your information, please contact us at:

reception@betterveins.com.au

8. Complaints and Concerns

If you believe your privacy has been breached or have concerns about how your information is handled, you can contact us directly.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.